DTCSM - Cisco Customer Success Manager

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Inscríbase por $800 USD*

*Precio antes de impuestos.

¡Aprenda, practique y consulte sus materiales durante 6 meses!

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Características del curso


Contiene todos los elementos interactivos necesarios para aprender y practicar como en un aula presencial, pero con la ventaja de aprender libremente y a su ritmo. El curso está en inglés ya que es la mejor manera de adaptarse a los conceptos que aparecerán en el examen de certificación.

Las clases

Videos HD subtitulados dirigidos por un instructor en inglés.

Herramientas adicionales

Marcadores de página, medallas por logros y progreso, glosario de conceptos.

Diploma Cisco

Al final recibirá un diploma de Cisco que avala sus estudios.

Temario del curso


Cisco Customer Success Manager
(DTCSM) v2.1

What you’ll learn in this course

The Cisco Customer Success Manager (DTCSM) v2.1 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.

This course is based on the concept of the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco® Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification.

How you’ll benefit

This course will help you:

  • Develop skills and knowledge around the increasingly crucial CSM role, which drives organizational and business outcomes from technology solutions in customer engagements
  • Understand key concepts and terminologies related to the CSM role
  • Prepare for the 820-605 exam, which earns the Cisco Customer Success Manager Specialist certification exam

Course details

Objectives

After taking this course, you should be able to:

  • Describe the role of the Customer Success Manager
  • Describe the tools that the Customer Success Manager uses to ensure customer experience
  • Describe the lifecycle approach to customer experience

Prerequisites

This course has no formal prerequisites, but we recommend that you have:

  • Experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology